COVID-19 UPDATE - JANUARY 2021

Due to the new National Lockdown announcement   some things have changed within the dealership.

As of the 5th January our sales showrooms will be closed but we are still available  to offer a click and collect service and to deal with all enquiries!

Our service department will be staying  open to customers as normal.

To get in touch please call our usual phone number of 0151 327 6389 for Sales (Opt 1) and Aftersales (Opt 2).

Or send an email to - sales@easthammotors.co.uk

For Aftersales enquiries it's - service@easthammotors.co.uk

To protect our customers and our staff we have introduced the following safety measures:

SANITISATION:    We provide hand sanitiser products which are clearly displayed and have enhanced our cleaning procedures.

SOCIAL DISTANCING:  We have installed clear signage on our doors and on our floors to ensure appropriate 2 metre social distancing at all times.

PROTECTIVE SCREENS:  We have installed protective screens on our customer facing desks and provided staff with faceguards and masks.

FACE MASKS:  Following Government guidance, we are now asking all customers to wear a face mask when entering our premises and our staff will also be wearing face masks.  This is for the protection of other customers and our employees.

WAITING AREAS:  Unfortunately, due to  restrictions we are unable to offer our usual complimentary drinks to our customers.  Customer waiting areas have also had social distancing measures applied such as signage on the floors and seats moved 2 meters apart.

CONTACT FREE ELECTRONIC PAPERWORK:  We can now offer purchasing online with electronic paperwork for safe, contact free transactions.

VIDEO PRESENTATIONS AND HANDOVERS:  To minimise contact further we can provide video presentations of used vehicles and demonstrators.  After purchase we can also provide video handovers.

SOCIALLY DISTANCED COLLECTION:  Vehicles can be collected from our dealerships with socially distanced measures in place.

Thank you for your patience and understanding.

 

Official Suzuki dealer in the wirral and Chester areas, Official Hyundai Dealer Service and Parts.

Eastham Motors LTD is a family-run car dealership established over 40 years ago supplying new and used cars to the Wirral, Cheshire and surrounding Merseyside areas. Based in the North West, Eastham Motors specialise in brand new Suzuki cars, as well as providing assistance with all your Suzuki and Hyundai parts / servicing needs. Browse through our website to choose from a wide range of stylish new Suzuki cars, or why not check out our latest used cars, all of which are available to test drive today.

We are commited to providing our customers with a high standard of service and customer care. However, we realise that things can go wrong from time to time and we realise there may be occassions when a customer feels we have not provided the level of service expected.  If this happens, we would like to hear from you so we can put things right. 

Our firm is authorised and reglated by the Financial Conduct Authority for insurance mediation and consumer credit activities. In relation to insurance distribution and consumer credit, if you remain unstatisfied you may be able to refer the matter to the Financial Ombudsman Service www.financial-ombudsman.org.uk