Covid-19 Update

 

COVID-19 UPDATE

WE ARE OPEN!!

OUR SHOWROOMS ARE OPEN AND OUR SALES TEAM ARE ON SITE READY TO HELP YOU IN ANY WAY WE CAN.

PLEASE CHECK OUT OUR CURRENT COVID GUIDLINES BELOW TO HELP YOU ENJOY YOUR VISIT.

To get in touch please call us on 0151 327 6389.

For Sales please press (Opt 1) and Aftersales is (Opt 2).

Or send an email to - sales@easthammotors.co.uk 

For Aftersales enquiries it's - service@easthammotors.co.uk 

For all general enquires it’s – info@easthammotors.co.uk  

 

To protect our customers and our staff we have introduced the following safety measures:

SANITISATION:   We do still provide hand sanitiser products which are clearly displayed close to our entrances and have enhanced our cleaning procedures.

SOCIAL DISTANCING:  We have installed clear signage on our doors and on our floors to ensure appropriate 2 metre social distancing at all times.

PROTECTIVE SCREENS:  We have installed protective screens on our customer facing desks and provided staff with faceguards and masks.

FACE MASKS:  Following Government guidance, face masks are no longer compulsory but still advised. This is for the protection of other customers and our employees.

WAITING AREAS:  Unfortunately, due to restrictions we are unable to offer our usual complimentary drinks to our customers. Customer waiting areas have also had social distancing measures applied such as signage on the floors and seats moved 2 meters apart.

TEST DRIVES: We can once again offer unaccompanied test drives by appointment only. Please remember to bring a valid driving license with you on the day.

CONTACT FREE ELECTRONIC PAPERWORK:  We can now offer purchasing online with electronic paperwork for safe, contact free transactions.

VIDEO PRESENTATIONS AND HANDOVERS:  To minimise contact further we can provide video presentations of used vehicles and demonstrators.  After purchase we can also provide video handovers.

SOCIALLY DISTANCED COLLECTION:  Vehicles can be collected from our dealerships with socially distanced measures in place.

 

Eastham Motors LTD is a family-run car dealership established over 40 years ago supplying new and used cars to the Wirral, Cheshire and surrounding Merseyside areas. Based in the North West, Eastham Motors specialise in brand new Suzuki cars, as well as providing assistance with all your Suzuki and Hyundai parts / servicing needs. Browse through our website to choose from a wide range of stylish new Suzuki cars, or why not check out our latest used cars, all of which are available to test drive today.

We are committed to providing our customers with a high standard of service and customer care. However, we realise that things can go wrong from time to time and we realise there may be occasions when a customer feels we have not provided the level of service expected.  If this happens, we would like to hear from you so we can put things right. 

Our firm is authorised and regulated by the Financial Conduct Authority for insurance distribution and consumer credit activities.  We always endeavour to provide a high level of service.  In relation to insurance distribution and consumer credit activities if you are unhappy with the service we have provided please contact Mark Pugh-Jones, Dealer Principal.  If you remain unhappy after we have provided a final response you may be able to refer the matter to the Financial Ombudsman Service www.financial-ombudsman.org.uk.